Shipping policy

SHIPPING SERVICES
We use UPS as our shipping carrier of choice. If your location requires a different method of shipping please call (800) 227-3475 and we'll try to help you out.

Orders generally ship on the same day they are placed. However, if an order is placed after 4pm PST, the order may ship on the following business day.

We have partnered with a third party to service for our international customers.

Once you have created your shopping Cart, choose the "Outside The U.S.?" button. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

US STANDARD or FREE CHECKOUT SHIPPING TIMES
West Coast: 1-2 business days.

Central US: 2-3 business days.

East Coast: (Southern) 4 business days. (Northern) 4-5 business days.

Orders are shipped out the same day if placed before 4pm PST.

Please note that standard shipping methods do not have guaranteed delivery dates like expedited options. There is a small chance the delivery times above can shift a day late and in some cases arrive a day early.

Expedited Shipping Times
Please consider that all expedited shipping options are delivered in business days. For example, Overnight and Two Day shipping options placed on a Friday will be delivered the following Monday (overnight) and on Tuesday (two day). If you need an item to be delivered on a weekend please contact us at (800) 227-3475 to make arrangements for Saturday delivery.

SHIPPING RATES
Our shipping rates are based on your order total. Please see the table below for more information. All orders ship from California, certain locations on the East coast may have slightly higher standard rates.

If your order total is...
Shipping Rates
$0 - $10 $6.95
$10 - $20 $7.95
$20 - $50 $8.95
$50 - $75 $9.95
$75 - $99 $10.95
$100+ $FREE*

*Free shipping over $100 only applies to continental US. (HI, AK and PR are excluded.) See below. All orders are shipped via UPS ground. Please see "shipping services" for expedited options.
Please note that certain oversized items such as board bags may have an additional shipping charge for HI and AK. An additional fee of $25 or more will be added to standard shipping rates for Alaska, Hawaii, Puerto Rico, and the US Virgin Islands on large travel coffin bags.